1) Scope and Who We Are
This Privacy Policy describes privacy practices of Fendrixon Interview Storycraft for personal information collected in Canada through our websites, learning experiences, and communications. It applies to information we handle as an organization subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial privacy laws in Alberta, British Columbia, and Quebec, as applicable.
- Organization: Fendrixon Interview Storycraft
- Territorial scope: Canada-wide, with province-specific notices below
- Audience: Learners, candidates, educators, and visitors
By using our services, you acknowledge that you have read this policy. Where consent is required, we seek your knowledge and meaningful consent. If you do not agree, please refrain from using the services or contact us to discuss your options.
2) What Personal Information We Collect
We collect only the personal information reasonably necessary for identified purposes. The categories of information may include:
- Identifiers: name, display name, email address, telephone number, city/province, and unique user IDs.
- Account and usage data: login events, session information, pages viewed, approximate location (derived from IP), device and browser characteristics, language settings, and timestamps.
- Learning content: prompts, reflections, submissions, and feedback you provide during interview or storycraft exercises.
- Communications: support requests and correspondence.
- Technical data: cookies, local storage data, event logs, and error diagnostics.
We do not knowingly collect sensitive government identifiers (e.g., SIN) or financial information unless explicitly required for a specific transaction that you initiate, in which case we will explain why it is needed and obtain appropriate consent.
3) How We Collect Information
- Directly from you when you create an account, submit content, or contact us.
- Automatically through cookies and similar technologies when you access our sites or services.
- From service providers acting on our behalf (e.g., analytics or hosting) in accordance with contractual obligations.
If we collect personal information from third parties for a new purpose, we will identify that purpose and obtain consent where required by law.
4) Purposes for Collection and Use
We use personal information for the following purposes, relying on your knowledge and consent or another lawful basis as permitted by Canadian law:
- Provide and improve the services, including interview and storycraft learning features.
- Authenticate users, maintain security, and prevent fraud or misuse.
- Personalize content and measure engagement to enhance user experience.
- Operate analytics and diagnostics to monitor performance and resolve issues.
- Communicate with you about updates, support, and educational content. You can opt out of non-essential communications.
- Comply with legal obligations and enforce our terms.
We do not sell personal information. We also do not use personal information for automated decision-making that produces legal or similarly significant effects without appropriate safeguards and notice.
5) Consent and Your Choices
We seek meaningful consent for the collection, use, and disclosure of personal information. Depending on the sensitivity and context, consent may be express (opt-in) or implied (e.g., when you initiate a request). You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
- Email preferences: you can stop receiving non-essential emails by using the provided instructions in our messages or contacting us.
- Cookies and local storage: you may adjust your browser settings to block or delete cookies. Essential cookies may be necessary for the service to function.
- Do Not Track: we honor browser-level global privacy controls where feasible, and will avoid non-essential tracking when a valid signal is detected.
If you withdraw consent, we will explain any consequences and continue to retain or process information only as permitted or required by law.
6) Cookies and Similar Technologies
We use cookies and similar local storage technologies to operate and improve our services.
- Strictly necessary: session management, authentication, security controls, and load balancing.
- Functional: remembering preferences such as language and theme.
- Analytics: understanding usage patterns and improving content. Where required, we seek consent for non-essential analytics.
You can manage cookies through your browser. Disabling essential cookies may impair functionality. Retention of cookie identifiers is limited and proportionate to the stated purposes.
7) Disclosure to Service Providers and Third Parties
We disclose personal information to third parties only for purposes described in this Policy or otherwise with your consent, including:
- Service providers: hosting, analytics, security, email delivery, and customer support, bound by confidentiality and data protection obligations.
- Business transactions: if we engage in a merger, acquisition, or asset transfer, information may be disclosed as permitted by law and subject to appropriate safeguards.
- Legal compliance: to meet legal obligations, respond to lawful requests, and protect rights, safety, and security.
We require service providers to use personal information only for the services they provide to us and to protect it with appropriate security measures.
8) International Transfers
Your personal information may be stored or processed outside your province or outside Canada, including in jurisdictions that may have different data protection laws. When we transfer information internationally, we take contractual and organizational measures to protect it, including standard contractual clauses or equivalent safeguards where applicable, and we limit access to those who need it for the stated purposes.
9) Retention and Accuracy
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes. We take reasonable steps to ensure information is accurate, complete, and up to date. When information is no longer needed, we securely delete, anonymize, or aggregate it.
10) Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Measures include access controls, encryption in transit, secure development practices, and monitoring for unauthorized access. However, no method of transmission or storage is completely secure; please use caution when sharing information online.
11) Your Rights in Canada
Subject to limited exceptions under applicable law, you have the following rights:
- Access: obtain information about our handling of your personal information and request a copy.
- Correction: request correction of inaccurate or incomplete personal information.
- Consent withdrawal: withdraw consent to uses not required for service delivery or legal compliance.
- Explanation: receive information about our use of automated processing, where applicable.
- De-indexing/portability (Quebec Law 25, where applicable): exercise additional rights recognized by provincial law.
To exercise your rights, see the “How to Contact Us” section below. We will respond within legally required timeframes. If we refuse your request in whole or in part, we will provide reasons and information about complaint procedures.
12) Children’s Privacy
Our services are intended for individuals who can lawfully provide consent under applicable law. We do not knowingly collect personal information from children under the age at which consent must be provided by a parent or guardian. If we learn that we have collected such information without valid consent, we will take steps to delete it.
13) Automated Processing and Profiling
We may use automated tools to support personalization and to assess aggregated performance of learning features. We do not make decisions that produce legal or similarly significant effects about individuals solely by automated means without appropriate human review and safeguards.
14) How to Exercise Your Rights
When submitting a request, please provide sufficient information to verify your identity and a description of what you are requesting. We may ask you for additional details to protect your privacy and to locate your information. We will not charge fees unless permitted by law and only after providing you with prior notice.
- Access and correction requests: we will provide or correct information where required, or explain why we cannot.
- Consent withdrawal: we will cease processing for the specific activities unless processing is legally required or permitted without consent.
- Complaints: we will investigate and respond promptly. If unresolved, you may contact a privacy regulator as described below.
15) Provincial Notices
Depending on your province, additional rules may apply:
- Quebec (Law 25): enhanced transparency, impact assessments for high-risk projects, breach reporting, and additional rights such as de-indexation and data portability (as phased in).
- Alberta and British Columbia: private-sector privacy laws substantially similar to PIPEDA govern many activities within the province.
- Federal PIPEDA: continues to apply to interprovincial and international transfers and to federally regulated activities.
Where provincial laws impose stricter requirements, we will comply with those requirements.
16) Data Breaches and Incident Response
We maintain procedures to detect, assess, and respond to privacy incidents. Where a breach poses a real risk of significant harm, we will notify affected individuals and the appropriate regulator as required by law, and we will keep records of all breaches in accordance with legal obligations.
17) Third-Party Content
Our services may reference third-party resources. Their privacy practices are governed by their own policies. We recommend reviewing those policies to understand how your information is handled by those parties.
18) Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective date” at the top indicates when this Policy last changed. Material changes will be communicated through our services or by other reasonable means.
19) How to Contact Us
If you have questions, wish to exercise your rights, or would like to make a complaint, contact our Privacy Officer:
- Privacy Officer, Fendrixon Interview Storycraft
- Email: [email protected]
- Phone (Canada): +1 (604) 555-2874
- Mailing: 1200 King St W, Suite 500, Toronto, ON M6K 1E6, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC). Website: www.priv.gc.ca. Quebec, Alberta, and British Columbia also have provincial privacy commissioners with their own complaint processes.
20) Definitions
For the purposes of this Policy:
- “Personal information” means information about an identifiable individual, as defined by applicable Canadian law.
- “Processing” means any operation performed on personal information, including collection, use, disclosure, storage, and deletion.
- “Service providers” are third parties that process information on our behalf under contractual obligations.
- “Consent” refers to knowledge and meaningful agreement to the handling of personal information.